SueYourSolicitors is dedicated to providing a high quality standard of legal service to all of our clients at all times. Nevertheless, if our service is not at our usual high standard, you can make a complaint by contacting us either in writing, by email or by telephone. All complaints will be taken seriously and will ultimately help us to improve our service.
If you have a complaint regarding the service provided by your solicitor, this should be made to the law firm for which they act, in accordance with that firm's own complaints procedure.
When making a complaint, please include the following:
Upon receiving your complaint, we will formally acknowledge it within two working days. You will be informed of the contact details of the person who will be responsible for comprehensively investigating your complaint.
Your complaint should be resolved within 4 weeks. Should there be a delay, you will be informed of the reasons and when we anticipate resolving matters.
After 8 weeks, we will have fully addressed your complaint or if we are unable to do so we will direct you towards the Legal Ombudsman who can investigate the complaint on your behalf.
You will be informed of our final decision with detailed reasons in writing. If you are not happy with our reply or the way in which we have dealt with your complaint, you may refer the matter to the Legal Ombudsman.
If your complaint is about poor service then you may want to refer the matter to the Legal Ombudsman. You must do so within 6 months of our final response to your complaint.
The Legal Ombudsman can be contacted at:
Legal Ombudsman
PO Box 6804
Wolverhampton
WV1 9WG
Tel: 0300 555 0333
Email: cmc@legalombudsman.org.uk
If your complaint is about poor conduct you may want to refer the matter to the Claims Management Regulator.
The Claims Management Regulator can be contacted at:
Claims Management Regulation Unit
Monitoring and Compliance Office
57-60 High Street
Burton on Trent
DE14 1JS
Tel: 0333 200 0110
Email: contactus@claimsregulation.gov.uk
Visit: www.claimsregulation.gov.uk
Any complaints made to Sue Your Solicitors should be sent to:
Sue Your Solicitors
Caroline House
125 Bradshawgate
Bolton
BL2 1BJ
Tel: 0845 643 6668
SueYourSolicitors is a trading style of Pennington Marketing Limited, company Registered in England & Wales (No 05492509)
Registered Office: Caroline House, 125 Bradshawgate, Bolton BL2 1BJ. Email: info@sueyoursolicitors.co.uk
Pennington Marketing Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities. The company is entered in the register maintained by the Claims Management Regulator under number CRM2911. The register can be accessed on the website http://www.justice.gov.uk/claims-regulation
*Other costs may be payable